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Payza is charging high fees on the personal payments? Unbelievable!

We don’t know what donation means in nowadays for all of you but we are rest assured that for Payza it means “I’m charging high fees”. We just got a report from a user that received from us a small single payment flagged as donation and all of a sudden the user was charged with a very high fee of  3.90 % + $0.59 USD for receiving our funds. Out of the $1.10 received $0.47. This is a $0.63 fee for a small payment flagged as donation. This concerns the Personal pro account holders because the personal starter account holders are not charged for receiving funds.

Looking at the fees’ chart, the regular charge for receiving funds is 2.50 % + $0.25 USD. Scroll down and you will find out a note written with smaller letters:

Note: Higher fees apply to some industries: 3.90 % + $0.59 USD for receiving funds.

What does this mean? Payza (formerly alertpay) treats some industries differently, flagging them as regulated industries and applying on them higher fees. From Payza’s ToS (Glossary sub-section):

Regulated

This applies to business types that carry extra risk resulting in a higher possibility of chargebacks. Also applies to an account status in which a User’s access to the Services are limited.

Here’s the list of the regulated industries according to Payza’s ToS:

payza terms Payza is charging high fees on the personal payments? Unbelievable!

Concentrate on this part:

Please note, some industries may be subject to higher fees than regular and other “Regulated” industries. The fees are applied at the discretion of Payza. Please contact Customer Support for more information.

Firstly, at those who are listed there, clarify if your site is required to pay higher fees or not. GPT industry is falling on this rule and has to pay higher fees.

Secondly, if we follow blindly the payza’s terms we conclude that a single individual is considered as a high risk industry. No, as it appears payza is charging high fees for types of payment that it shouldn’t do (donation).

We have already sent  a support ticket and waiting their official response. We are suggesting to double check their ToS before you start doing business using this payment processor.

71479221 Payza is charging high fees on the personal payments? Unbelievable!May 31, 2012 – Update: After 9 days of waiting, Payza hasn’t responded in our support ticket.

71479221 Payza is charging high fees on the personal payments? Unbelievable!June 10, 2012 – Update: After 18 days of waiting, Payza responded with quotes from their FAQ. Not a clear explanation is provided. We responded back and waiting again.

19 Comments

  1. I’ve seen plenty of Payza advertisements around the internet as of late. However as I’m already a member of Paypal I decided not to sign up.

    After reading this article I’m sure I made the right decision. I think Payza’s fee is ridiculous! I also don’t think PTC should be classified as a high risk industry.

    It will be interesting to see if Payza eventually responds to your support ticket? Or if they indeed decide to respond at all.

    I’ve going to steer clear of Payza and warn my family and friends who frequent PTC websites. Thanks for the warning!

    • Paypal is our primary payment processor as well, however we consistently rely on a good alternative. It used to be Alertpay or Payza as it is re-named but lately this company is pointing signs of disorganization. Still no reply at our support ticket and frankly we don’t believe that they are going to respond soon.

    • It’s always good to have a paypal alternative. Hope these guys can get back on the right foot.

  2. Wow. Over top fees and a customer service team that fails to respond to questions. Time to start thinking of using a different payment provider.

  3. They just raised their check fee from free to $4 too…

    • We generally do not respond to rumors, lies or false allegations. In this case, however, we will make an exception because this has escalated to defamation.
      The author of this libelous content is Tero Pollanen, a former AlertPay employee. Approximately one month after he was terminated from AlertPay in 2011 for committing fraud and embezzling funds, he began on a rampage to defame AlertPay and its key executives. He has now transferred his campaign of defamation to Payza. His defamatory blog and forum postings and online articles have recently increased in frequency as a result of the civil lawsuit launched on behalf of the company and its executives. Tero Pollanen is also being investigated on criminal charges for fraud and embezzlement.
      We know that our members are smart and savvy enough to not blindly believe everything they read online. Our members know that we have always delivered and will continue to deliver secure and convenient services.
      Additionally, if any of our blogging members or journalists would like to read the truth, just contact us directly and we will provide you with all the hard evidence (and juicy details!) that we can share since this matter is currently before the courts. Send us your website or blog, your audience reach, and your email address. We can then set aside some time to answer your questions.
      In the meantime, Tero Pollanen will continue to defame AlertPay, Payza and its executives with outlandish and preposterous allegations of fraud, scamming, theft, child exploitation, gambling, drugs, etc. That’s what animals do when they’re cornered.
      As soon as this civil matter is resolved, we will provide our members and the general public with an in-depth account of Tero Pollanen’s vehement rampage against AlertPay, Payza, the executive team and the other companies he has defrauded and defamed. All information will be supported by affidavits and sworn statements.
      It’s always exciting times at Payza. 

    • Not sure why you re-posted the same reply. One time is enough.

    • I am absolutely appalled that payza does not bother responding to people…there are people who still have not received their funds into payza..welll over due 67 days and written over a dozen times to the support team who never responds…this is outrageous and unethical.

      My funds were sent on 31st July for a very large sum and the money still has not been received…why is this ? soniashah@journalist.com

    • Yes, I’m waiting a clear explanation from a Payza’s representative regarding this report. It is not the first time that I read something like that while Payza has promised to catch up with the unanswered support tickets. Instead of advertising the hire of a new CEO, it would be more efficient if they hired more support staff otherwise they draw even more suspicions around. The users are in need of actions, since are already full of empty promises.

  4. It looks like they actually enabled bank transfers in the US! The US market looks back on the map.

    Lots of people actually like payza for very legitimate reasons. I have never had an issue with them and continue to suggest them to buyers.

    Cheers!

  5. We generally do not respond to rumors, lies or false allegations. In this case, however, we will make an exception because this has escalated to defamation.

    The author of this libelous content is Tero Pollanen, a former AlertPay employee. Approximately one month after he was terminated from AlertPay in 2011 for committing fraud and embezzling funds, he began on a rampage to defame AlertPay and its key executives. He has now transferred his campaign of defamation to Payza. His defamatory blog and forum postings and online articles have recently increased in frequency as a result of the civil lawsuit launched on behalf of the company and its executives. Tero Pollanen is also being investigated on criminal charges for fraud and embezzlement.

    We know that our members are smart and savvy enough to not blindly believe everything they read online. Our members know that we have always delivered and will continue to deliver secure and convenient services.

    Additionally, if any of our blogging members or journalists would like to read the truth, just contact us directly and we will provide you with all the hard evidence (and juicy details!) that we can share since this matter is currently before the courts. Send us your website or blog, your audience reach, and your email address. We can then set aside some time to answer your questions.

    In the meantime, Tero Pollanen will continue to defame AlertPay, Payza and its executives with outlandish and preposterous allegations of fraud, scamming, theft, child exploitation, gambling, drugs, etc. That’s what animals do when they’re cornered.

    As soon as this civil matter is resolved, we will provide our members and the general public with an in-depth account of Tero Pollanen’s vehement rampage against AlertPay, Payza, the executive team and the other companies he has defrauded and defamed. All information will be supported by affidavits and sworn statements.

    It’s always exciting times at Payza. :)

    • By “The author of this libelous content”, I hope you don’t mean Earnings Area. I assume that you are referring to Carl’s comment along with the links posted.

    • The post was intended at countering the libelous content that “Carl” posted.

      To keep things in the same vein as your initial post, we have been looking into a small transaction fee structure that would benefit your friend and all those who earn smaller amounts.

      If I hear of any such updates I will reach out and inform members of the earnings-area community.

      All the best
      Team Payza

  6. Allow me to be respectful, while setting the record straight regarding PAYZA:

    NOTICE! The launch of my brand new company, $25 Dollar Miracle is being PLACED ON HOLD. Why?

    Payza, our selected and exclusive payment processing system, who appeared to have made some big changes for the better, is not as they claim. July 02, 2012, someone broke through their (supposed) secure site, broke into my account, locked me out, emptied my account, and Payza has nothing to say and are doing nothing about it; NO REPLY NO EXPLANATION!

    Avoid PAYZA payment processing system like the plague.

    My sincerest apologies! I will not put members or people in general, at risk, or jeopardize the trust and accountable leadership and opportunity for ALL PEOPLE, that I am attempting to bring to light, for the sake of a dollar; that would categorize me as just one more money-first, unaccountable, get-rich-quick, online company…for which I could vomit, just the thought of it — People and the world deserve better. If this makes any sense at all, to know I am the person you can count on and trust to deliver a viable, life-changing company, for all people, consider getting a copy of my book $25 Dollar Miracle; book sales funds, go to charity – 25dollarmiracle.org

    • Hi Kevin,

      I’m sorry to hear that your account was compromised. Our built in security platform and Fraud Matrix works wonders and will protect your information. Unfortunately we cannot prevent your log in credentials from getting leaked. Do you have a support ticket handy so that I can follow up with our security team?

      Waiting to hear back from you,

      Kind regards,
      Marco
      Payza

  7. I have made a bank transfer to payza and never received my money. I have already sent 3 tickets, [#TAM-601-52920] , [#XRU-640-74739], [#CSS-574-81781] . And never got a response. I have sent the proof of transfer in every ticket. Is anyone having problems with payza? do you think it is a scam or not?

    check the video http://www.youtube.com/watch?v=h7A6XVR_IxQ

    • From the time being i don’t think that Payza is a scam entity but definitely need to improve their support fundamentally. I hope someone from the payza online community could see your message and help you out.

      Alternatively you can give a try here:

      https://getsatisfaction.com/payza

  8. I want to give some more information to this thread,

    tero-pollanen.com

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